itravex Privacy Policy

PRIVACY POLICY

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, regarding the protection of natural persons with regard to the processing of personal data and its free movement, and the Spanish data protection legislation, Law 3/2018, of December 5, on data protection and guarantee of digital rights, as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (ECISSA), the entity listed here informs you of the processing of personal data according to this Privacy Policy

The entity responsible for this website, VIAJES LIBRATUR, SL, makes this document available to users to inform them of the adopted Privacy Policy.

Any person who accesses this website assumes the role of user, committing to the observance and strict compliance with the provisions published here, as well as any other legal provision that may be applicable.

Among the values with which we identify ourselves is transparency, which is why we want you to know from the beginning that the privacy of your data is very important to us. This privacy statement explains what personal data we collect from our users and how we use it.

This website respects and cares for the personal data of users. This website is a safe space and for this reason we want to share our principles regarding your privacy:

  • We never request personal information unless it is necessary in order to provide you with the services you require.
  • We never share personal information of our users with anyone, except to comply with the law or in case we have your express authorization.
  • We will never use your personal data for a purpose other than that expressed in this Privacy Policy.

It should be noted that this Privacy Policy could vary based on legislative requirements or self-regulation, so users are advised to visit it periodically. It will be applicable if users decide to fill in a contact form where personal data is collected from identified or identifiable persons.

The entity reserves the right to modify any type of information that may appear on the website, without there being any obligation to give prior notice or inform users of said obligations, with the publication of the updated version on the website www.itravexdmc.com being understood as sufficient.

 

Responsible for the data processing

  • Identity of the Responsable: VIAJES LIBRATUR, SL
  • Trade name: ITRAVEX
  • Fiscal data: B-64715188
  • Address: Paseo de Gracia, 59 1-2 08007 – Barcelona
  • Email for the exercise of rights: commercial@itravex.es

 

Commercial Register of Barcelona: Volume 40368, Folio 71, Section 8, Sheet B 365586

 

 

Principles we apply to your personal information

In the processing of your personal data, we will apply the following principles that comply with the requirements of the new GDPR:

  • Principle of lawfulness, loyalty, and transparency: we will always require your consent for the processing of your personal data for one or more specific purposes that we will previously inform you of with absolute transparency.
  • Data minimization principle: we will only request data that is strictly necessary in relation to the purposes for which we require it.
  • Principle of limitation of the storage period: the data will be kept only for the time necessary for the purposes of its processing; depending on the purpose, we will inform you of the corresponding storage period.
  • Principle of integrity and confidentiality: your data will be processed in a way that guarantees your confidentiality. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users’ data by third parties.

 

Confidentiality and security of the data

ITRAVEX undertakes and guarantees the use and processing of users’ personal data in a confidential manner, adopting all the necessary security measures to avoid alteration, loss, processing, or unauthorized access, in accordance with the provisions of the current data protection regulations.

About the confidentiality of data processing, ITRAVEX will ensure that any person who is authorized by the entity to process the user’s data is under the obligation of confidentiality.

When a security incident occurs, ITRAVEX will notify the user without undue delay and provide timely information related to the security incident as it becomes known.

 

Accuracy and veracity of the data

As a user, you are solely responsible for the veracity and correctness of the data you send us, exonerating ITRAVEX from any responsibility in this regard, even when you provide us with data from third parties.

ITRAVEX will process personal data related to your identification to contact you via email and manage the request that has been made.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete, correct, and truthful information in the contact form.

The services, access to content and product offering on the Website are exclusively aimed at people over 18 years old, so when you access or use the Website and provide us with your personal data, you state that you are of that age, being aware of the prohibition of the use of the Website if you are underage.

This website prohibits the insertion and communication of personal data of minors and, if they have been provided by the user or by minors, they will be eliminated if ITRAVEX notices such irregularity.

Likewise, the user expressly exonerates ITRAVEX from any possible claim derived from this fact, assuming the user who sent the information the full responsibility that could result from any claim.

 

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing thereof by ITRAVEX in the manner and for the purposes indicated in this Privacy Policy.

The user assumes responsibility for the correct use of the website. This responsibility extends to:

  • The veracity and lawfulness of the information provided by the user in the forms facilitated by ITRAVEX.
  • The use of the information, services and data offered by ITRAVEX contrary to the provisions of these conditions, the Law, morality, generally accepted norms, or public order, or that in any other way may involve infringement of the rights of third parties or of the operation of the website.

 

Purpose of the collection and processing of personal data

The personal data that you provide us will be processed in order to send you the requested information about the products and services that we commercialise, as well as to manage the activity carried out by ITRAVEX. Therefore, they will be incorporated into the ITRAVEX data processing systems, restricting access to any other person outside the entity.

Under no circumstances will ITRAVEX use your personal data for purposes other than those mentioned above, nor will it communicate them to third parties without your prior and express consent, and undertakes to keep professional secrecy and to establish the necessary technical, organizational and security measures to safeguard the information in accordance with the requirements established by the GDPR 2016/679 (EU) and Law 3/2018, of December 5, on data protection and guarantee of digital rights.

As a person applying to use our services, you guarantee that the information provided is true, accurate, complete, and up-to-date and you will be solely responsible for any direct or indirect damage or loss that may be caused as a result of breach of said obligation. If the data provided belonged to a different person, you must inform said person of the aspects contained in this Policy and obtain their authorization to provide them to ITRAVEX.

This information may include personal data such as your IP address, name and family name, physical address, email address, telephone number, and other information, in compliance with other applicable regulations such as Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Contact forms:

The purpose of this data processing will be to respond to your query, attend to your request or solve the question raised. In this case, your personal data will be kept for the time necessary to attend to your query and in any case until you express your right to deletion or for as long as is essential to comply with current legal obligations.

Reservations:

The purpose of this data processing will be to carry out your reservation, either by phone, email, or the online platform. In this case, your personal data will be kept for the time necessary to manage the reservation and up to 5 years after you have ceased to be a client to comply with current legal obligations regarding taxation.

Submission of CVs:

The purpose of this data processing will be the participation in selection processes that ITRAVEX has open or opens in the future. We will keep your data for a maximum of two years unless you manifest your opposition, and in any case, for the time necessary to comply with legal obligations.

Commercial mailing

If you check the corresponding box, we can use your data in order to keep you informed of our news, activities and other information that may be of interest to you and related to the activity of the company. We will keep your data if you do not express your opposition and in any case for a maximum of 5 years from the last confirmation of interest.

There are other purposes for which we process your personal data:

  • To ensure compliance with the Conditions of Use and applicable law. This may include the development of tools and algorithms that help this website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data is also collected, and it is obtained through some cookies that are downloaded to the user’s computer when browsing this website, which are detailed in the Cookies Policy.

User data will also be collected for statistical purposes to adapt and improve the management of the website and the services provided.

 

Data storage period

The data that you have provided us will be kept for the maximum period indicated in each purpose in accordance with each applicable regulation at each moment in force.

 

Data categories

The data categories that are processed are identifying data: name, family names, tax number or passport, address, and telephone. Specially protected data categories are not processed on this website.

Persons concerned should not inform of special protection data when sending the contact form or sending the email. In the event that they provide special protection data, they exempt ITRAVEX from any responsibility for them.

The personal data that will be processed will be the personal data that the user has provided to ITRAVEX when completing the contact form and when contacting the entity via any other means (chat, WhatsApp, telephone, email, Instagram, Linkedin, Twitter, Facebook).

In the event of use of Social Networks, the policy provided for therein will apply. If user data is collected through a Social Network, the applicable Privacy Policy will be that corresponding to the specific Social Network, exempting ITRAVEX from any responsibility for this purpose.

Veracity of the provided data

The user guarantees that the personal data provided to ITRAVEX are true and up-to-date, and is responsible for communicating any changes to them, with the user being solely responsible for the inaccuracy or falsity of the data provided and for the damages that may be caused by this to said entities or third parties due to the use of the services offered by them. Likewise, ITRAVEX states that the data collected is adequate, pertinent, and not excessive in relation to the determined scope, purposes, and services.

 

Communication and data destination

ITRAVEX does not sell or transfer personal data that can identify the user, nor will it in the future, to third parties without the prior consent of the interested party. However, in some cases collaborations can be made with other professionals, such as hotels, museums, transport, etc. in which cases, the consent of the users will be understood as authorized as they are third parties closely linked to the contracted management, informing about the identity of the collaborator and the purpose of the provision of services. It will always be carried out with the strictest security and confidentiality standards.

Finally, we inform you that your personal data may be transferred to the companies of the group in order to send you commercial information, offers and promotions related to the acquisition of products or services related to travel, hotel reservations, photographs, books, sending of postcards, download of electronic documents and messaging.

Other transfers of data to third parties are not foreseen, unless established by law or judicially required.

Legitimation for the processing of personal data

The legal basis that legitimizes the data processing is the consent granted by the interested party when completing any of the forms facilitated by ITRAVEX, as well as the legitimate interest in information about similar products and/or services of ITRAVEX if they are or have been a client before.

In other cases, the legal basis will be the contractual relationship at the time of being customers and/or suppliers of the entity.

The legal basis that legitimizes the processing of personal data in the CV submission forms will be the consent of the interested party.

The legal basis that legitimizes the processing of personal data for commercial mailing will be the consent of the interested party by ticking the YES box.

Rights of data subjects

Any person has the right to request access to their personal data, their rectification if they are inaccurate or their deletion, the limitation of treatment, opposition to it, as well as the right to data portability.

 

You also have the right to withdraw consent for any of your purposes. To do this, you can send a letter to the address of Paseo de Gracia, 59 1-2 08007 – Barcelona or to the email address commercial@itravex.es indicating the right you wish to exercise. You must attach a document proving your identity. You can file a claim to the Spanish Data Protection Agency (AEPD).

 

In the event that you request the limitation of the processing of your data, they will only be kept for the exercise or defence of claims and in cases of opposition, the data will no longer be processed, except for compelling legitimate reasons, or in the exercise or defence of possible claims.

 

You can also withdraw your consent to the processing of your data at any time, without affecting the lawfulness of the processing based on the consent previously given.

 

Likewise, in case of doubt regarding our privacy and data protection policy, you can contact

commercial@itravex.es

 

Commercial mailing

In accordance with the ECISSA, ITRAVEX does not perform spam practices, so it does not send commercial emails that have not been previously requested or authorized by the user.

Through the data collection forms, ITRAVEX can obtain your consent to contact you by email, SMS, or any other equivalent means of electronic communication, to send you commercial communications about its products and services.

If at any given time you do not wish to receive communications of this nature, you may revoke your consent by sending the notification to the following address commercial@itravex.es with the subject «UNSUBSCRIBE FROM COMMERCIAL MAILING» providing a document proving your identity.

In accordance with the provisions of Law 34/2002, on Information Society Services and Electronic Commerce, ITRAVEX undertakes not to send communications of a commercial nature without properly identifying them.

 

Privacy Policy changes

ITRAVEX reserves the right to modify this Policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, ITRAVEX will announce the changes introduced on this page reasonably in advance of their implementation, indicating the date of the new version at all times.

 

Version: April 2022